Degraded application experience resulting in 504 errors

Incident Report for Factbird

Resolved

This morning (CET), our backend encountered service timeouts due to a specific service/application usage pattern, resulting in a ripple effect that impacted a large number of Factbird users. The issue stemmed from a change implemented on March 11th, intended to enhance overall performance. For now, we have disabled the change and are actively assessing solutions to mitigate the ripple effect it caused.
Posted Mar 12, 2025 - 10:39 UTC
This incident affected: User Interface and API Service.